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Returns & Exchanges


If you receive a delivery with a damaged item, please immediately use your smart phone to take images of the box and packing the item came in, and report the damages with images by emailing within 24 hours of delivery. If images of damages are not provided we will be unable to process a refund. If special circumstances apply in which you are unable to provide images of the


What do I do if an item arrived damaged?

Here’s what we recommend you to do when communicating with customers about a damaged item:

    • Request photos of the product and the packing slip (this is standard practice for ecommerce businesses).
    • Once you have the photos, file a problem report in your Printful dashboard. The report should be filed no later than 4 weeks after the product has been received by your customer. We recommend always adding this to your store policies! 
  • mention a time frame that the customer has to contact you in case they receive a damaged item!

What if the product is damaged in the mail?


Once the return package reaches our facility, we’ll notify you via email.  Based on the reason for the return, we'll decide what the next steps should be. Check out our return policy for more info. 


My order shows it is being returned to sender, what now?